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Refunds and Cancellations Policy



Customer Registration process and guidelines:

As a condition of your use of this Website, you warrant that (i) you are at least 18 years of age and are of sound mind, (ii) you possess the legal authority to create a binding legal obligation, (iii) you will use this Website in accordance with this Agreement, (iv) you will only use this Website to make legitimate reservations/ selections/ payment for you or for another person for whom you are legally authorized to act, (v) you will inform such other persons about the terms and conditions that apply to the reservations/ selections/ payments you have made on their behalf, including all rules and restrictions applicable thereto.

Registration for all Corporate Employees that are part of Vacations Madcap various corporate/ loyalty/ rewards programs will be dictated by the terms and conditions agreed on between Vacations Madcap and the respective corporate/agency. Registration for the said programs will require some form of identification such as Employee ID numbers/ Employee Email ID or any other form of identification/ approvals as has been decided upon in the agreement between Vacations Madcap and the respective Corporate. All products & services offered by Vacations Madcap is meant for use only by the respective employees who are eligible for the offers and shall not be misused/ offered to anyone else without obtaining due approval and written permission from Vacations Madcap.

Product/ Service Description:

Vacations Madcap is primarily a destination and holiday packages provider who also undertakes various travel/ leisure or reward-based programs for corporate entities. Transportation services, hotel accommodation, sightseeing, guide services, activities, etc. is arranged by Vacations Madcap.

All products/services that are listed on our Site have a validity period, related terms and conditions of purchase and use. Certain outdoor activity linked packages/ products come with a health & safety warning. It is expressly understood that the User has understood all related terms; conditions of sale and in no manner will hold Vacations Madcap, our agents or representatives responsible for any untoward outcome related to use of such services/products.

Vacations Madcap does not control or operate any airline/ shipping company/ transport/ hotels/ coaches etc., and hence have no control over operations. Vacations Madcap cannot be held responsible for any delay or deficiency in the services provided by any independent agency / airline/ transport/ cruise/ hotels or any other provider of services.

Pricing and Payment Policy:

Price and availability is not guaranteed until the reservation is confirmed by the user. What your tour price/ product price includes will be specified by Vacations Madcap in the quote. This means that all/any other item not mentioned in the Tour price includes is not a part of the quotation/ pricing.

In case of any revision in the flight charges/ airline taxes due to rise of fuel prices, the same will be levied to the traveller. Government actions such as changes in GST, Govt. of India service tax rates, any other state government taxes or any other government imposed changes and currency changes in relation to an exchange rate variation may also vary the price after you have booked. Optionally, if the User chooses to pay for the holiday in full at the time of booking, in which case the holiday price will be fixed at the cost quoted by Vacations Madcap at that time. Vacations Madcap reserves the right to charge service of fees for services rendered.

Various packages, promotions and special offers will have their own validity period and will be applicable as per the agreement between the supplier and Vacations Madcap. It is the responsibility of the User to check the validity date of the offer selected, before opting for a particular package/option. Certain holiday packages may or may not be applicable during the peak holidays seasons/ days. The user is advised to read all the terms and conditions attached to the particular package/ option before selecting the same.

Payments by cheques should be drawn in favour of Vacations Madcap payable at Delhi. Interest @ 18% per annum will be charged on bills remaining unpaid after 14 days from the date of billing.

Razor Pay has been authorized to process online payment transactions on behalf of Vacations Madcap. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Your financial institution may impose an additional fee or other charges to use their payment services (Payment Servicing Fees), and you are solely responsible for payment for any and all such Payment Servicing Fees. Payment Servicing Fees are not included in the purchase price displayed on any packages or the receipts provided by Vacations Madcap.

Cancellation / Refund policy:

Cancellation charges will be payable, depending upon the number of days prior to departure that Vacations Madcap receives notice of cancellation and on hotel/ resort/ airlines/ transporters/ suppliers cancellation policy and will include a service fee. Some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation and for bookings with these suppliers no amount will be refunded.

If the User does not cancel or change the reservation before the cancellation policy period applicable to the hotel/ package that was reserved, which varies by hotel, the user will be subject to a charge of applicable room rates, tax recovery charges of the hotel and the service fees for cancellation. The cancellation service charge for the flight will be INR 236/- per person per way for domestic and INR 472/- per person per way for international.

Cancellation policy for the various packages and offers which are specifically for corporate programs will be governed by the agreement with the respective corporate and the various suppliers of Vacations Madcap for that particular program.

Cancellation/ amendment/ delay in airlines / trains / coaches will not entitle the user to any refunds for the tours / Land packages/ hotels/ cruises and the suppliers will apply cancellation rules as per their policies.


Request for refund should be made in writing within 3 working days after the schedule completion of the related services. All refunds for international, products will be made only in Indian Rupees as per RBI Regulations. Refund requests for curtailed stay cannot be processed unless, provided with documentary evidence from the supplier. All refund requests are subject to obtaining a refund approval from our suppliers, and no refunds can be given without this approval. The supplier reserves the right to process and whether or not to approve the refund, request and if necessary charge an administrative fee for packages. No refunds can be processed for partially utilized services and no shows.

 For all queries and clarifications you can write to info@vmadcap.com.